Design heuristics for customer-centric business processes.
Lukas FrankRouven PollMaximilian RoeglingerLea RupprechtPublished in: Bus. Process. Manag. J. (2020)
Keyphrases
- business processes
- business process
- web services
- business process management
- business applications
- model driven development
- business process modeling
- design process
- business transactions
- user interface
- business process models
- organizational structure
- process management
- workflow systems
- business rules
- business environment
- conflict resolution
- enterprise wide
- competitive advantage
- workflow model
- process model
- electronic commerce