Service Quality in the Management of Simulation Projects.
Stewart RobinsonMichael PiddPublished in: WSC (1995)
Keyphrases
- service quality
- quality management
- information systems
- customer satisfaction
- service providers
- project management
- user satisfaction
- online shopping
- quality of service
- information quality
- competitive advantage
- competitive environment
- customer support
- decision making
- management tools
- electronic commerce
- case study
- information management
- knowledge management
- software development
- web services
- call center
- real time
- data management