Management Responses to Online Hotel Reviews: Text Mining to Lift Sales.
Tianjie DengYoung Jin LeeLijia XiePublished in: PACIS (2018)
Keyphrases
- text mining
- product reviews
- management system
- online learning
- online reviews
- information systems
- information management
- sentiment analysis
- biomedical literature
- data mining
- text documents
- machine learning
- real time
- information extraction
- web mining
- data management
- data processing
- decision support
- knowledge discovery
- natural language processing
- knowledge management
- probabilistic model
- textual data
- network management
- text clustering
- data analysis