"We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk.

Gad Allon Achal Bassamboo Itai Gurvich

Published in: Oper. Res. (2011)

Keyphrases

low cost
customer service
fuzzy logic
customer behavior
customer satisfaction
electronic commerce
customer relationship management
expert systems
transactional data
real time
learning algorithm
artificial intelligence
metadata
mission critical
customer requirements