Dynamic management of outsourced service processes' QoS in a service provider - service supplier environment.
Genady GrabarnikHeiko LudwigLarisa ShwartzPublished in: BDIM (2008)
Keyphrases
- service providers
- web services
- service quality
- service provision
- incident management
- cloud computing
- service requests
- end users
- management system
- next generation networks
- grid services
- service delivery
- expert systems
- service level agreements
- situation awareness
- data management
- mobile services
- enterprise systems
- service management
- virtual organization
- service discovery
- service oriented architecture
- service oriented