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Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling.

Dan WanCamille KamgaWei HaoAaron SugiuraEric B. Beaton
Published in: Public Transp. (2016)
Keyphrases
  • customer satisfaction
  • structural equation modeling
  • user satisfaction
  • service quality
  • survey data
  • rapid transit
  • customer service
  • information quality
  • partial least squares
  • databases
  • service providers