Social Inclusiveness of Electronic Public Service Delivery in Germany - A Quantitative Analysis.
Jörg BeckerPhilipp BergenerBjörn NiehavesMichael RäckersPublished in: AMCIS (2008)
Keyphrases
- quantitative analysis
- service delivery
- government information
- e government
- public services
- life cycle
- qualitative analysis
- end to end
- service provision
- social responsibility
- public space
- qualitative evaluation
- public administration
- web services
- public organizations
- e learning
- service management
- government services
- qualitative and quantitative analysis
- government agencies
- public sector
- computer science
- databases
- digital government
- reputation mechanisms
- information and communication technologies
- mobile technologies
- cost effective
- learning environment
- learning algorithm