Multigene Genetic Programming Based Fuzzy Regression for Modelling Customer Satisfaction Based on Online Reviews.
Hanan YakubuC. K. KwongPublished in: IEEM (2019)
Keyphrases
- customer satisfaction
- genetic programming
- online reviews
- service quality
- sentiment analysis
- online shopping
- opinion mining
- sentiment classification
- user satisfaction
- customer retention
- evolutionary algorithm
- genetic algorithm
- marketing strategies
- information extraction
- information systems
- product reviews
- data mining
- real time
- text classification