Impact of Authenticity Perception on Experiential Value and Customer Satisfaction under Contactless Services.
Chia-Ching TsaiChun-Ling LinYu-Huan ChenPublished in: Syst. (2024)
Keyphrases
- customer satisfaction
- service quality
- customer service
- service providers
- customer support
- customer data
- online shopping
- digital images
- electronic commerce
- user satisfaction
- marketing strategies
- information systems
- smart card
- quality of service
- end users
- web services
- customer reviews
- internet banking
- life cycle
- competitive advantage
- context aware
- product design
- call center
- information quality
- databases
- customer retention
- palmprint
- expert systems