Comparing Neural Networks for Speech Emotion Recognition in Customer Service Interactions.
Bea WaelbersStefano BromuriAlexander P. HenkelPublished in: IJCNN (2022)
Keyphrases
- customer service
- speech emotion recognition
- neural network
- customer satisfaction
- artificial neural networks
- customer behavior
- inventory control
- pattern recognition
- back propagation
- customer support
- neural network model
- multilayer perceptron
- governmental organizations
- historical data
- user satisfaction
- data warehouse
- fuzzy logic
- decision making
- genetic algorithm