Critical Success Factors Affecting Information System Satisfaction in Public Sector Organizations: A Perspective on the Mediating Role of Information Quality.
Kamel RouibahAdel DihaniNabeel A. Y. Al-QirimPublished in: J. Glob. Inf. Manag. (2020)
Keyphrases
- critical success factors
- public sector
- information quality
- success factors
- information systems
- user satisfaction
- information systems development
- service quality
- e government
- customer satisfaction
- information sharing
- information and communication technologies
- systems analysts
- digital government
- systems development
- competitive advantage
- customer relationship management
- information technology
- conceptual modeling
- knowledge transfer
- m learning
- knowledge management
- perceived usefulness
- job satisfaction
- public organizations
- private sector
- knowledge sharing
- call center
- literature review
- cost effective
- service providers
- metadata
- decision making