Managing a service system with social interactions: Stability and chaos.

Xuchuan Yuan H. Brian Hwarng

Published in: Comput. Ind. Eng. (2012)

Keyphrases

social interaction
social networks
social behavior
service providers
social ties
social learning

social systems
mission critical
social influence
social skills
social media
web services

social relationships
particle swarm optimization
interaction patterns
information systems
social network analysis
social context

social presence
case study
social structure
online learning communities
knowledge exchange
smart objects