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Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Marc Kohler
Niels Feldmann
François Habryn
Gerhard Satzger
Published in:
HICSS (2013)
Keyphrases
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case study
management system
service quality
service discovery
information systems
web services
service composition
real time
service providers
customer satisfaction
technological innovation
processor sharing
knowledge management
service oriented
competitive advantage