The role of process improvement in IT departments: experiences and lessons learned.
Paolo SalvaneschiDaniele GrassoMaurizio BesurgaPublished in: Softw. Process. Improv. Pract. (2006)
Keyphrases
- lessons learned
- process improvement
- case study
- software process
- future directions
- business process
- knowledge management
- software development
- root cause
- participatory design
- software process improvement
- query processing
- e government
- software systems
- relational databases
- risk management
- design science
- cost estimation
- information systems