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Using the Kano Model to Balance Delight and Frustration for an Enterprise Application.

Jinghui ChengJames MulhollandAnil Shankar
Published in: CHI Extended Abstracts (2016)
Keyphrases
  • high level
  • management system
  • neural network
  • data mining
  • artificial intelligence
  • relational databases
  • computational model
  • mathematical model