Sentiment Classification in Customer Service Dialogue with Topic-Aware Multi-Task Learning.
Jiancheng WangJingjing WangChanglong SunShoushan LiXiaozhong LiuLuo SiMin ZhangGuodong ZhouPublished in: AAAI (2020)
Keyphrases
- customer service
- multi task learning
- sentiment classification
- sentiment polarity
- multi task
- sentiment analysis
- cross domain
- product reviews
- transfer learning
- text classification
- gaussian processes
- learning tasks
- learning problems
- customer satisfaction
- theoretical analysis
- high order
- cross lingual
- e learning
- natural language
- learning algorithm
- call center
- knowledge transfer
- topic modeling
- metric learning
- supervised learning
- machine learning
- semi supervised learning
- artificial intelligence
- labeled data