Empirical Study on the Influence of E-shopping Prejudice to E-customer Satisfaction.
Sizong WuWeibing YinGuoyue XiongPublished in: ICEBE (2007)
Keyphrases
- empirical studies
- customer satisfaction
- internet shopping
- online shopping
- service quality
- empirical analysis
- customer service
- marketing strategies
- user satisfaction
- customer reviews
- customer retention
- real world data sets
- product design
- uci datasets
- internet banking
- service providers
- customer support
- core competence
- data mining
- factors influencing
- information quality
- experimental design
- customer data
- data mining techniques