Measuring Service Quality of Online Bookstores with WebQual.
Heejun ParkSeung BaekPublished in: HCI (4) (2007)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- internet shopping
- quality of service
- real time
- information systems
- online shopping
- online learning
- competitive environment
- customer loyalty
- competitive advantage
- databases
- job satisfaction
- call center
- data management
- response time
- database systems
- incident management