Measuring Service Quality of Online Bookstores with WebQual.

Heejun Park Seung Baek

Published in: HCI (4) (2007)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
internet shopping

quality of service
real time
information systems
online shopping
online learning

competitive environment
customer loyalty
competitive advantage
databases
job satisfaction

call center
data management
response time
database systems
incident management