Decision Making, Dashboard Displays, and Human Performance in Service Systems.

Megan L. Moundalexis Barin N. Nag

Published in: Int. J. Inf. Syst. Serv. Sect. (2013)

Keyphrases

service systems
decision making
web technologies
service level
decision makers
service oriented
queueing model
information processing
arrival rate
enterprise systems
website
reinforcement learning
random walk
call center
stochastic models