A Case of Use in the Management of Administrative Processes, Control of Procedures and Services to Citizens In E-Government.
Giovanni Ortegón CortázarOlmer Garcia-BedoyaJosé Javier SamperFrancisco García-SánchezPublished in: ICICT (2020)
Keyphrases
- e government
- service delivery
- public services
- government services
- public organizations
- inter organizational
- service provision
- public sector
- public administration
- service management
- knowledge management
- governmental organizations
- electronic government
- federal agencies
- government agencies
- government websites
- developing countries
- digital government
- public policy
- government information
- federal government
- public institutions
- service offerings
- information infrastructure
- government organizations
- online services
- decision making
- policy making
- internet access
- technical solutions
- service oriented architecture
- service oriented
- end to end
- service providers
- data management