Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal.
Karin FuruliSvein ØlnesPublished in: EGOV (2009)
Keyphrases
- lessons learned
- case study
- interactive voice response
- future directions
- web portals
- web portal
- government services
- user centric
- increasing number of users
- service delivery
- information systems
- e government
- service providers
- metadata
- governmental organizations
- design science
- end users
- relationship management
- participatory design
- service oriented
- context aware
- world wide
- public services
- learning environment
- service discovery
- web services
- service quality
- service composition
- computing environments
- data sets