Designing for Social Inclusion: Computer Mediation of Trust Relations Between Citizens and Public Service Providers.
Michael GrimsleyAnthony MeehanAnna TanPublished in: BCS HCI (2004)
Keyphrases
- service providers
- trust management
- public administration
- public policy
- online services
- public opinion
- social media
- service provision
- cloud computing
- policy makers
- public space
- web services
- e government
- end users
- public services
- virtual communities
- social networks
- trust relationships
- service quality
- reputation mechanisms
- personal data
- social networking
- trust model
- grid services
- government services
- privacy policies
- content providers
- service discovery
- public sector
- business opportunities