The Dissection of Unpleasant Customer Experience in Electronic Commerce Contexts.

I-Ching Chen Shueh-Cheng Hu

Published in: J. Softw. (2014)

Keyphrases

electronic commerce
small and medium sized enterprises
business transactions
agent mediated
user experience
business models
service quality
electronic markets
online banking
website
mobile commerce
electronic marketplaces
negotiation protocol
electronic transactions