A Case Study of User Communication Styles with Customer Service Agents versus Intelligent Virtual Agents.
Timothy HewittIan BeaverPublished in: SIGdial (2020)
Keyphrases
- intelligent virtual agents
- customer service
- agent systems
- virtual agents
- multi agent systems
- intelligent agents
- multi agent
- customer satisfaction
- user interface
- end users
- multiagent systems
- human computer
- customer behavior
- mobile agents
- user experience
- decision making
- information exchange
- human users
- utility function
- customer support
- agent technology
- user satisfaction
- real time
- user profiles
- dynamic environments
- information systems
- artificial intelligence