Stabilizing performance in a service system with time-varying arrivals and customer feedback.
Yunan LiuWard WhittPublished in: Eur. J. Oper. Res. (2017)
Keyphrases
- service requirements
- service times
- customer service
- steady state
- queue length
- single server
- customer satisfaction
- lead time
- service level
- processor sharing queue
- processor sharing
- call center
- arrival processes
- relevance feedback
- arrival process
- random variables
- service providers
- queueing model
- poisson arrivals
- service quality
- electronic commerce
- queueing systems
- single server queue
- special case
- customer classes
- markov chain
- stationary distribution
- nonlinear systems
- queueing networks
- heavy traffic
- data mining
- mobile services