Strategy-Based Service Business Development for Small and Medium Sized Enterprises.
Ernst KreuzerHelmut AschbacherPublished in: IESS (2011)
Keyphrases
- small and medium sized enterprises
- electronic commerce
- business strategy
- customer service
- service providers
- information and communication technologies
- business processes
- software engineering
- service management
- information systems
- databases
- service delivery
- development process
- virtual organization
- knowledge management
- management information systems
- manufacturing companies