Designing and deploying a business process for product recovery and repair at a servicing organization: A case study and framework proposal.
Iva KodhelajClaudia-Melania ChitucErik BeundersDave JanssenPublished in: Comput. Ind. (2019)
Keyphrases
- business process
- business processes
- process model
- virtual organization
- case study
- workflow management systems
- inter organizational
- service oriented architecture
- web services
- user interface
- database systems
- process mining
- business process management
- business process modeling
- workflow model
- business process models
- business goals