A Simulation Model to Improve Customer Service in an Information Security Company.
Germán Andrés Méndez-GiraldoNéstor David Rodriguez-GarzónPablo Cesar Aranda-RiveraPublished in: WEA (2016)
Keyphrases
- customer service
- simulation model
- information security
- agent based simulation
- discrete event
- simulation models
- security issues
- countermeasures
- information systems
- smart card
- network security
- mathematical model
- intrusion detection
- simulation environment
- customer satisfaction
- customer behavior
- smart grid
- customer support
- information security management
- information assurance
- cyber defense
- simulation tool
- call center
- security risks
- business strategy
- data management
- e government