Staffing geographically distributed service facilities with itinerant personnel.
L. Douglas SmithRobert M. NaussRobert J. BanisRonald BeckPublished in: Comput. Oper. Res. (2002)
Keyphrases
- geographically distributed
- virtual organization
- grid infrastructure
- distributed systems
- distributed computing
- service systems
- end users
- computing resources
- call center
- software projects
- information systems
- data intensive
- computational grids
- data processing
- grid services
- service providers
- business process
- service quality
- management system
- artificial intelligence
- semantic grid
- information services
- conceptual framework
- fault tolerance
- distributed environment
- data management
- knowledge discovery
- multi agent systems