Examining dynamic system integration capabilities in knowledge boundaries of convergent service architectures: two cases of a telecommunication company.
Jong-Seok KimIan MilesPublished in: Int. J. Technol. Manag. (2023)
Keyphrases
- web services
- neural network
- knowledge base
- customer service
- domain knowledge
- management system
- dynamic environments
- knowledge management
- data mining techniques
- knowledge acquisition
- telecommunication services
- virtual organization
- steady state
- end users
- expert systems
- data mining
- knowledge discovery
- learning systems
- domain experts
- background knowledge
- knowledge representation
- knowledge sources
- service composition
- virtual enterprise
- call center
- knowledge integration