Electronic Service Delivery - A driver of public sector modernisation.
Klaus LenkPublished in: Inf. Polity (2002)
Keyphrases
- public sector
- service delivery
- e government
- service provision
- information sharing
- service management
- information and communication technologies
- electronic government
- government services
- current practices
- public administration
- digital government
- low cost
- public services
- private sector
- government information
- data mining
- public organizations
- data sources