Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents.
Chris ConnellyBrian CoxTim ForellRui LiuDejan S. MilojicicAlan NemethPeter PietSuhas ShivannaWeihong WangPublished in: ICWS (2009)
Keyphrases
- management system
- service management
- configuration management
- reference architecture
- service platform
- enterprise systems
- loose coupling
- seamless integration
- lifecycle management
- directory service
- loosely coupled
- service delivery
- service architecture
- life cycle
- product information
- information management
- service provisioning
- real time
- network management
- web services
- virtual organization
- information systems
- business requirements
- customer support
- grid services
- public services
- client server architecture
- product development
- service oriented
- future internet
- service discovery
- service oriented architecture
- end to end
- data management
- middleware architecture