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Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation.
Michael Beer
Published in:
Decis. Sci. (2003)
Keyphrases
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total quality management
systems development
information systems
quality management
high quality
quality assessment
case study
data sets
higher quality
development process
knowledge management
decision support
data processing
object oriented
web services
decision making
improve quality
real time