Usability Review of Corporate Websites: Case of Product Versus Service Sectors in Malaysia.
Robert Jeyakumar NathanIbrahim MusahGuru DhillonPublished in: Int. J. Technol. Diffusion (2017)
Keyphrases
- website
- online stores
- life cycle
- management system
- knowledge management
- usability evaluation
- product quality
- purchase decision
- service providers
- website design
- information services
- service composition
- customer reviews
- online services
- customer satisfaction
- end user computing
- product information
- customer service
- product reviews
- literature review
- service discovery
- user experience
- case study