A proposed scale for measuring the quality of social media services: An E-S-QUAL approach.
Hae Min KimDanuta A. NiteckiPublished in: ASIST (2014)
Keyphrases
- social media
- service quality
- web services
- high quality
- social networks
- scale space
- service providers
- service oriented
- quality assessment
- end users
- social networking
- social media data
- user centric
- user generated content
- higher quality
- location information
- social media platforms
- quality measures
- ubiquitous computing
- information services
- data quality
- context aware
- website