Effective leadership in Public Sector BPM: A case study of an e-Government initiative in a developing country.
Rehan SyedWasana BandaraErica FrenchPublished in: ICIS (2018)
Keyphrases
- business processes
- e government
- public sector
- developing countries
- business process change
- electronic government
- information and communication technologies
- developed countries
- inter organizational
- service delivery
- public administration
- digital government
- government services
- information sharing
- current practices
- case study
- government organizations
- knowledge management
- digital divide
- mobile devices
- private sector
- national level
- governmental organizations
- computer science