Transferring Customers Trust and Loyalty on Offline Banks Towards Online Payment Platforms in Integrated Ecosystem.
Bo-chiuan SuLi-Wei WuYing-Chi YenPublished in: HCI (22) (2021)
Keyphrases
- online retailers
- customer satisfaction
- customer loyalty
- internet banking
- online banking
- competitive advantage
- online shopping
- financial services
- potential customers
- service quality
- real time
- website design
- online services
- marketing strategies
- data mining
- banking industry
- customer relationship management
- online learning
- internet shopping
- switching costs
- trust model
- electronic commerce
- customer retention
- commercial banks
- online stores
- security analysis
- social interaction
- multi agent systems