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Mind The Gap: Importance-Performance Gaps As Determinants Of User Satisfaction With Information Systems.
Bart van den Hooff
Tim Vermeulen
Frans Feldberg
Tibert Verhagen
Published in:
ECIS (2013)
Keyphrases
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user satisfaction
information systems
service quality
artificial intelligence
information quality
customer satisfaction
perceived quality
databases
relative importance
perceived usefulness
user perceptions
online shopping
quality attributes
database
electronic commerce
requirements engineering