The Trust of Electronic Service Quality in Customer Patronage Willingness: The Regulatory Effect of Adopting Advanced Technology.
Bo PengJingshu YangPublished in: IEEE Trans. Engineering Management (2024)
Keyphrases
- service quality
- advanced technology
- customer satisfaction
- internet shopping
- customer loyalty
- electronic commerce
- call center
- information quality
- digital libraries
- competitive environment
- customer requirements
- information technology
- service providers
- electronic marketplaces
- user satisfaction
- quality of service
- online shopping
- competitive advantage
- information systems
- subjective norm
- internet banking
- customer service
- customer support
- databases
- negative impact
- marketing strategies
- customer relationship management
- database
- lecture notes
- technology acceptance
- perceived risk
- factors influencing
- trust model