Extended abstract - bringing science to the art of workforce management in service industries.
Siddhartha SenGuptaPublished in: CASE (2009)
Keyphrases
- extended abstract
- management system
- information technology
- information systems
- configuration management
- knowledge management
- distributed computing systems
- service platform
- web services
- service providers
- service delivery
- service provisioning
- service oriented
- service management
- information management
- decision making
- service discovery
- manufacturing companies
- service provision
- virtual organisations
- network management
- human resources
- artificial intelligence
- business world
- life cycle
- data processing
- computer science