The use of twitter by mayors in Turkey: Tweets for better public services?
Mehmet Zahid SobaciNaci KarkinPublished in: Gov. Inf. Q. (2013)
Keyphrases
- public services
- micro blogging
- social media
- twitter users
- e government
- social networking
- social media data
- service oriented
- public sector
- social networks
- online social media
- online social networks
- micro blog
- user generated content
- information overload
- social media content
- public administration
- service delivery
- news media
- government services
- social behavior
- emerging topics
- information technology
- web services
- social web
- digital government
- sentiment analysis
- named entities
- low cost
- object oriented
- mobile devices