Social multimedia network service quality, user satisfaction, and prosumer activity.
Sun-Woo ParkChul-Ho ChoSuk Bong ChoiPublished in: Multim. Tools Appl. (2017)
Keyphrases
- user satisfaction
- service quality
- multimedia
- customer satisfaction
- information systems
- information quality
- user perceptions
- network structure
- service providers
- electronic commerce
- perceived usefulness
- call center
- competitive environment
- incident management
- competitive advantage
- social interaction
- online shopping
- structural equation modeling
- metadata
- knowledge sharing
- kolmogorov smirnov
- social networks
- job satisfaction
- customer loyalty