Online customers' cognitive differences and their impact on the success of recommendation agents.
Hui-Chih WangHer-Sen DoongPublished in: Inf. Manag. (2010)
Keyphrases
- multi agent
- multi agent systems
- customer preferences
- decision making
- cognitive agents
- intelligent agents
- multiagent systems
- individual differences
- online learning
- recommender systems
- autonomous agents
- multiple agents
- software agents
- online services
- cooperative
- online retailers
- embodied conversational agents
- product recommendation
- social intelligence
- agent architecture
- statistically significant
- online shopping
- cognitive science
- user preferences
- customer satisfaction
- personalized recommendation
- agent technology
- agent behavior
- customer support
- pricing strategies
- social factors
- amazon mechanical turk
- human agent
- information processing
- reinforcement learning