Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions.
Ying-Feng KuoChi-Ming WuPublished in: Int. J. Inf. Manag. (2012)
Keyphrases
- online shopping
- service quality
- customer satisfaction
- user satisfaction
- internet shopping
- internet usage
- theory of planned behavior
- product descriptions
- satisfaction degree
- website
- service providers
- information systems
- technology acceptance
- customer loyalty
- consumer behavior
- purchase decision
- marketing strategies
- electronic commerce
- perceived usefulness
- purchase intention
- structural equation modeling
- quality of service
- web pages
- online consumer
- competitive advantage
- web services
- online shoppers
- social networks
- search engine
- support systems
- continuance intention
- shopping behavior