Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty.
Long PhamStan WilliamsonRonald BerryPublished in: Int. J. Enterp. Inf. Syst. (2018)
Keyphrases
- service quality
- student perceptions
- e learning
- customer satisfaction
- student learning
- user satisfaction
- service providers
- student satisfaction
- higher education
- electronic commerce
- distance education
- distance learning
- online shopping
- learning objects
- competitive advantage
- online course
- computer mediated communication
- quality of service
- customer loyalty
- information systems
- online learning
- learning experience
- learning environment
- learning resources
- college level
- student engagement
- learning content
- learning materials
- social presence
- learning process
- computer mediated
- knowledge management
- learning management systems
- learning activities
- cloud computing
- multiple intelligences
- case study
- end users
- mobile learning
- knowledge sharing
- language learning