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Levels of analysis issues relevant in the assessment of information systems service quality.
Robert E. Miller
Bill C. Hardgrave
Thomas W. Jones
Published in:
Int. J. Serv. Stand. (2008)
Keyphrases
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service quality
information systems
user satisfaction
data analysis
information quality
electronic commerce
online shopping
real time
data mining
website
learning outcomes
support systems
customer satisfaction
competitive environment