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Key issues in service systems resilience.
Kazuo Furuta
Taro Kanno
Published in:
DSN Workshops (2013)
Keyphrases
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key issues
service systems
service level
web technologies
service oriented
enterprise systems
heavy traffic
call center
stochastic models
queue length
queueing model
steady state
markov chain
total cost
probabilistic model
graphical models
response time