A Multiple-Item Scale for Assessing E-Government Service Quality.
Xenia PapadomichelakiGregoris MentzasPublished in: EGOV (2009)
Keyphrases
- e government
- service quality
- electronic government
- public sector
- developing countries
- customer satisfaction
- government organizations
- government services
- public administration
- digital government
- knowledge management
- electronic commerce
- service providers
- user satisfaction
- information systems
- service delivery
- online shopping
- competitive advantage
- information sharing
- federal government
- inter organizational
- case study
- public services
- website
- data mining
- secure information sharing