Towards Managing Key Performance Indicators for Measuring Business Process Performance.
Emna Ammar El Hadj AmorSonia Ayachi GhannouchiPublished in: EMCIS (2017)
Keyphrases
- business process
- key performance indicators
- business processes
- business requirements
- enterprise wide
- web services
- process model
- business rules
- workflow model
- ws bpel
- business intelligence
- business process models
- business process management
- business process modeling
- service oriented architecture
- competitive advantage
- case study
- workflow management systems
- external data
- management system
- information systems
- databases