A scale for measuring the applicability of lean practices in IT support services.

Goutam Kumar Kundu Jayachandra Bairi

Published in: J. Enterp. Inf. Manag. (2014)

Keyphrases

end users
service providers
real world
service oriented
web services
personal preferences
computing environments
tool support
semantic web technologies
context aware
data centric
web environment
content management
service management
mobile phone
case study
current practices